THE NERC MST RADAR FACILITY AT ABERYSTWYTH

Complaints Procedure

Anyone who wishes to appeal against a decision made by the NERC MST Radar Facility staff, or to to complain regarding the operation/service, should, in the first instance, refer their case to the Chilbolton Group leader. An acknowledgement of receipt of the appeal or complaint will be sent within 10 working days. The Chilbolton Group leader will investigate the appeal/complaint and will try to resolve the problem to the complainant's satisfaction. It is possible that any decision regarding appeals/complaints will be made by reference to the NERC Atmospheric Radar Facilities Steering Committee (NARFSC) and/or NERC, which funds the Facility.

If the response from the Facility management is not felt to be satisfactory, complainants should then write to:

Scientific Services & Facilities Management Team
Natural Environment Research Council
Polaris House
North Star Avenue
Swindon
SN2 1EU

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Contacting the Facility's Project Manager